Meet the 100 best global service provider companies that made it to the Global Services 100 list in 2008 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
SOURCING THE PROVIDERS: METHODOLOGY Hundreds of global IT and BPO service providers were invited to participate in this year’s Global Services 100 survey, and the response this year was the best in the history of the survey. Service providers from 17 countries, with delivery centers across 31 countries, comprised the list of participants. Functionally, these providers cover a range of services across IT and BPO, including IT application services, infrastructure, FAO, HRO and contact centers. The top 100 list and the ranks in the 10 categories are based on a scientific methodology, starting with the responses being clubbed under four broad buckets: Size (revenue, employee strength, geographies covered, etc.), customers (customer base, testimonials and references, average contract size, etc.), skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training, etc.). A weighted scoring scheme was used to rate each question. For the category lists, weights were assigned to address specific strengths and capabilities. The scoring scheme was designed by a panel from Global Services’ and neoIT’s practice experts. Care was taken to ensure that all service providers (global, niche or regional) were given a level playing field. For a revenue-based question, for example, if the scoring scheme gave weight to higher revenue, small or niche companies pared this disadvantage by scoring high on better growth rates. At each stage, the Global Services and neoIT experts validated the data presented. During this exercise, we found that some companies that would otherwise have gotten a high ranking did not make it to the category lists because they had sent incomplete information. Wipro, for example, is one company that would have certainly qualified in the “Top 10 IT Services” and the “Top 10 Infrastructure Services” providers list, but did not only because it did not complete the survey. Moreover, companies such as Accenture and Cognizant did not even figure in the top 100 list because they did not participate in the survey. 2008 Global Services 100 Companies:
Note: Some companies such as Accenture and Cognizant would have made it to theGlobal Services 100
*Depicted from Global Services | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Showing posts with label Global. Show all posts
Showing posts with label Global. Show all posts
Saturday, May 23, 2009
The 2008 Global Services 100 Companies
Wednesday, April 22, 2009
Assessment of the impact of IT outsourcing on IT education in Malaysian institutions of higher learnings
Abstract— Malaysia is aggressively promoting its shared services and outsourcing (SSO) business models across vertical industries as a preferred hub in Asia. It is projected for multiple growths in demand for IT graduates to fulfill this IT outsourcing phenomenon by 2012. This poses a question to the Institutions of Higher Learnings (IHLs) in Malaysia. Can the present IT curriculum equip the graduates with skills and knowledge for different vertical industries and produce knowledge workers? In this study, we not only examined and reviewed available literature, newspaper and web articles, companies’ websites and press releases but also sought in-depth insights and experiences from senior executive managements in service provider firms in Klang Valley on the skills and capabilities requirements of fresh IT graduates to fulfill the market needs of IT outsourcing in Malaysia. In addition, a CEO roundtable
discussion was held in International Islamic University Malaysia which also discussed on the topic. The research team found that technical, soft and problem-solving skills are the main areas of concerns necessary to develop knowledge workers that meet the
requirements of the SSO industry.
Introduction
THE rapid change in information and communication technology (ICT), businesses practices, and innovations warrant for realignment of the IT curriculum to suit the needs for business strategies. IT outsourcing (ITO) phenomenon has sparked this new requirements for skills, knowledge and capabilities of IT graduates in Malaysia. Businesses are currently outsourcing the following jobs: maintenance/repair, training, applications development, consulting and reengineering, and mainframe data centers; and executives are considering outsourcing: client/server development, networks, desktop systems, end-user support, and full IT departments.
Multimedia Development Corporation (MDec) is a government arm entrusted to spearhead the growth of IT industry with its Multimedia Super Corridor (MSC) flagship initiatives. Recently, the Prime Minister of Malaysia has launched the Shared Services and Outsourcing (SSO) initiative in Austin, Texas in 2005 in an effort to promote Malaysia as a preferred SSO hub in Asia. Experts predict that although many entry-level jobs are being moved offshore, there is a looming shortage of technical workers in the US [8][11] [14].
Recent media reports on the frantic efforts by Malaysia to become the top shared services and outsourcing hub in Asia has opened up the issue on IT workforce to complement this noble business move by the government.
A. Growth of SSO market
The global worldwide Shared Services and Outsourcing (SSO) market is expected to grow at a CAGR of 15 per cent over the next few years, reaching USD1.43 trillion by 2009 as compared to USD930 billion in 2006.
“The outsourcing need is growing and we intend to fully leverage on our achievements to meet this need,” said MDec Chief Executive Officer. He added that ICT services like SSO contributed RM2.8 billion to the Malaysia Gross Domestic Product of RM495.6 billion. Multimedia Development Corporation (MDec) is a government arm to spearhead the growth of IT industry with its Multimedia Super Corridor (MSC) flagship initiatives. Outsourcing Malaysia and PIKOM chairman cited that the local SSO industry is currently worth USD300 million growing at a CAGR of 30% year on year, compared with the current global IT outsourcing size of USD24 billion. In 2012, the Malaysian SSO industry is targeted to be worth USD2 billion providing 300,000 jobs.
NB: For full paper, please go to here
discussion was held in International Islamic University Malaysia which also discussed on the topic. The research team found that technical, soft and problem-solving skills are the main areas of concerns necessary to develop knowledge workers that meet the
requirements of the SSO industry.
Introduction
THE rapid change in information and communication technology (ICT), businesses practices, and innovations warrant for realignment of the IT curriculum to suit the needs for business strategies. IT outsourcing (ITO) phenomenon has sparked this new requirements for skills, knowledge and capabilities of IT graduates in Malaysia. Businesses are currently outsourcing the following jobs: maintenance/repair, training, applications development, consulting and reengineering, and mainframe data centers; and executives are considering outsourcing: client/server development, networks, desktop systems, end-user support, and full IT departments.
Multimedia Development Corporation (MDec) is a government arm entrusted to spearhead the growth of IT industry with its Multimedia Super Corridor (MSC) flagship initiatives. Recently, the Prime Minister of Malaysia has launched the Shared Services and Outsourcing (SSO) initiative in Austin, Texas in 2005 in an effort to promote Malaysia as a preferred SSO hub in Asia. Experts predict that although many entry-level jobs are being moved offshore, there is a looming shortage of technical workers in the US [8][11] [14].
Recent media reports on the frantic efforts by Malaysia to become the top shared services and outsourcing hub in Asia has opened up the issue on IT workforce to complement this noble business move by the government.
A. Growth of SSO market
The global worldwide Shared Services and Outsourcing (SSO) market is expected to grow at a CAGR of 15 per cent over the next few years, reaching USD1.43 trillion by 2009 as compared to USD930 billion in 2006.
“The outsourcing need is growing and we intend to fully leverage on our achievements to meet this need,” said MDec Chief Executive Officer. He added that ICT services like SSO contributed RM2.8 billion to the Malaysia Gross Domestic Product of RM495.6 billion. Multimedia Development Corporation (MDec) is a government arm to spearhead the growth of IT industry with its Multimedia Super Corridor (MSC) flagship initiatives. Outsourcing Malaysia and PIKOM chairman cited that the local SSO industry is currently worth USD300 million growing at a CAGR of 30% year on year, compared with the current global IT outsourcing size of USD24 billion. In 2012, the Malaysian SSO industry is targeted to be worth USD2 billion providing 300,000 jobs.
NB: For full paper, please go to here
Subscribe to:
Posts (Atom)
