Step 03: Process Improvement

Description

Objective

 

To

 

            -  review and update the process used by the project,

 

in a way that

 

            -  involves both technical and business staff,

 

            -  covers the project process, techniques and organization,

 

            -  identifies things that worked well,

 

            -  identifies things that didn't work,

 

            -  identifies things were not necessary,

 

            -  identifies additional things that were necessary,

 

            -  improves the estimating model for the process,

 

so that

 

            -  the organization can learn from this project and make similar future projects more successful.

 

Overview

 

This is the final step in any quality process.  This step evaluates the process itself and identifies any learnings from the project.  If these learnings are likely to apply to future projects of the same type, the project process is updated to reflect what has been learned.

Task .010          Prepare End of Project Review

Determine what form the final review of the project should take.  It could be:

 

            -  a meeting

 

            -  a facilitated workshop

 

            -  a questionnaire

 

The review should involve all parts of the Project Organization. It may also involve other staff and customers of, and suppliers to, the project.

 

Prepare and distribute material as appropriate to the people involved in the review.

Task .020          Conduct End of Project Review

Carry out the review in the chosen way.

 

Record recommended changes to the process and estimating model.

Task .030          Update Process Metrics

Review the recommended changes to the estimating model.

 

Assess each change and decide if it is likely to apply to future projects of this type. Change the estimating model based on these decisions.

Task .040          Implement Process Improvement

Review the recommended changes to the standard process used on the project. Assess each change and decide if it is likely to apply to future projects of this type. Change the standard process based on these decisions.