The 2008 Global Services 100 Companies

Meet the 100 best global service provider companies that made it to the Global Services 100 list in 2008

SOURCING THE PROVIDERS: METHODOLOGY   Hundreds of global IT and BPO service providers were invited to participate in this year’s Global Services 100 survey, and the response this year was the best in the history of the survey. Service providers from 17 countries, with delivery centers across 31 countries, comprised the list of participants. Functionally, these providers cover a range of services across IT and BPO, including IT application services, infrastructure, FAO, HRO and contact centers.   The top 100 list and the ranks in the 10 categories are based on a scientific methodology, starting with the responses being clubbed under four broad buckets: Size (revenue, employee strength, geographies covered, etc.), customers (customer base, testimonials and references, average contract size, etc.), skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training, etc.).   A weighted scoring scheme was used to rate each question. For the category lists, weights were assigned to address specific strengths and capabilities.   The scoring scheme was designed by a panel from Global Services’ and neoIT’s practice experts. Care was taken to ensure that all service providers (global, niche or regional) were given a level playing field. For a revenue-based question, for example, if the scoring scheme gave weight to higher revenue, small or niche companies pared this disadvantage by scoring high on better growth rates.   At each stage, the Global Services and neoIT experts validated the data presented. During this exercise, we found that some companies that would otherwise have gotten a high ranking did not make it to the category lists because they had sent incomplete information. Wipro, for example, is one company that would have certainly qualified in the “Top 10 IT Services” and the “Top 10 Infrastructure Services” providers list, but did not only because it did not complete the survey. Moreover, companies such as Accenture and Cognizant did not even figure in the top 100 list because they did not participate in the survey.       2008 Global Services 100 Companies: Company CEO URL 24/7 Customer P.V. Kannan www.247customer.com Aditi Technologies Pradeep Singh www.aditi.com Affiliated Computer Services Lynn Blodgett  www.acs-inc.com AppLabs Sashi Reddi www.applabs.com Augmentum Leonard Liu  www.augmentum.com Auriga Alexis Sukharev  www.auriga.com Aztecsoft Samir Bodas  www.aztecsoft.com Beyondsoft Group  Ben Wang  www.beyondsoft.com Birlasoft Kamal Manasharamani  www.birlasoft.com Cambridge Solutions Christopher A. Sinclair www.cambridgeworldwide.com Capgemini Paul Hermelin www.capgemini.com CGI Group     Michael E. Roach www.cgi.com Compass BPO  Devesh Nayel  www.compass-bpo.com CompuPacific International    Michael Liu www.compupacific.com Computer Sciences Corporation Michael W. Laphen  www.csc.com CPM Braxis Braxis Jair Ribeiro www.cpmbraxis.com DarwinSuzsoft (Dextrys) Brian T. Keane  www.darwinsuzsoft.com DataArt Michael Zaitsev  www.dataart.com DBA  Danilo Meth and Paulo Velloso  www.dba.com.br e4e Somshankar Das www.e4e.com ea Consulting Asia Pacific Chin King Wong www.eacap.com EDS Ronald A. Rittenmeyer www.eds.com EPAM Systems Arkadiy Dobkin www.epam.com eTelecare Global Solutions   John Harris www.etelecare.com Exigen Services  Alec Miloslavsky  www.exigenservices.com EXL Service Vikram Talwar  www.exlservice.com First Consulting Group Larry Ferguson www.fcg.com Firstsource Solutions  Ananda Mukerji  www.firstsource.com Freeborders Jean Cholka  www.freeborders.com GeBBS Technologies Nitin Thakor  www.gebbssolutions.com Genpact Pramod Bhasin  www.genpact.com GlobalLogic Peter Harrison www.globallogic.com Globant Martín Migoya  www.globant.com Globerian Naveen Trehan  www.globerian.com Grupo ASSA Roberto Wagmaister www.grupoassa.com HCL Technologies Vineet Nayar www.hcltech.com Headstrong Arjun Malhotra  www.headstrong.com Hildebrando Services   Diego Zavala  www.hildebrando.com.mx HOV Services (formerly LASON) Ronald Congburn www.hovservices.com HTC Global Services  Madhava Reddy  www.htcinc.com HTMT Global Solutions  Partha De Sarkar  www.hindujatmt.com IBA Group Sergei Levteev  www.iba-it-group.com IBM Samuel J. Palmisano  www.ibm.com ICT Group  John J. Brennan  www.ictgroup.com iGATE Global Solutions Phaneesh Murthy www.igate.com Indecomm Global Services  Naresh Ponnapa  www.indecommglobal.com Infosys Technologies  S. Gopalakrishnan  www.infosys.com ITC Infotech   Sanjiv Puri www.itcinfotech.com Kompakar  Dr. Ahmad Fikri Hussein www.kompakar.com KPIT Cummins Kishor Patil www.kpitcummins.com LogicaCMG Andy Green  www.logicacmg.com Longtop  Eric Liang www.longtopinternational.com Luxoft Dmitry A. Loschinin  www.luxoft.com Macadamian Technologies Frédéric Boulanger www.macadamian.com Mastek Sudhakar Ram www.mastek.com Mera Networks Marc Granic www.meranetworks.com Microland Pradeep Kar www.microland.com MindTree Consulting  Ashok Soota www.mindtree.com Nagarro  Vikas Sehgal  www.nagarro.com NCO Group   Mike Barrist www.ncogroup.com Neoris Claudio Muruzabal www.neoris.com Ness Technologies Sachi Gerlitz www.ness.com Neusoft Group  Dr. Liu Jiren www.neusoft.com NIIT Technologies Arvind Thakur www.niit-tech.com Ocwen Financial Corporation William Erbey  www.ocwenbusiness.com Omnitech InfoSolutions Atul Hemani  www.omnitechindia.com Outsource Partners International Clarence T. Schmitz  www.opiglobal.com Patni Computers    N.K. Patni www.patni.com Perot Systems Peter Atlabef www.perotsystems.com Polaris Software Lab Arun Jain www.polaris-america.com Politec HÉlio Santos Oliveira www.politec.com PremierBPO Mark Briggs www.premierbpo.com QuEST Ajit A. Prabhu www.quest-global.com Reksoft Alexander Egorov  www.reksoft.com Sapient Alan Herrick  www.sapient.com Satyam Computer Services  Ramalinga Raju  www.satyam.com Scicom Leo Ariyanayakam  www.scicom-intl.com SECOVA eSERVICES   Venkat Tadanki  www.secova.com Sierra Atlantic  Raju Reddy www.SierraAtlantic.com Sitel  David Garner  www.sitel.com SoftServe Taras Kytsmey www.softservecom.com Softtek  Blanca Trevino  www.softtek.com SPI Technologies  Peter D. Maquera   www.spi-bpo.com Stream Toni Portmann  www.stream.com Sutherland Global Services  Dilip R. Vellodi www.suth.com Symphony Services Gordon Brooks www.symphonyservices.com Syntel Bharat Desai  www.syntelinc.com Tata Consultancy Services S. Ramadorai www.tcs.com Tech Mahindra   Vineet Nayyar www.techmahindra.com Teledirect Laurent Junique  www.teledirect.com.sg TELUS International  Eng Boon Lau  www.TELUSInternational.com Unisys Joseph W. McGrath www.unisys.com Vantage Point Consulting Rahim Osman  www.vpcasia.com Vanceinfo Technologies Chris Chen  www.vanceinfo.com vCustomer Sanjay Kumar www.vcustomer.com Vengroff, Williams & Associates Mark Vengroff  www.vwainc.com Virtusa Kris Canekeratne  www.virtusa.com Wipro Technologies Azim H. Premji www.wipro.com WNS Neeraj Bhargava www.wnsgs.com Zensar Technologies Ganesh Natarajan www.zensar.com   Note: Some companies such as Accenture and Cognizant would have made it to theGlobal Services 100  list, but they did not respond to our survey; Global Services and neoIT 2008 Global Services 100 Study   *Depicted from Global Services