Friday, May 22, 2009

Symphony Services Ranked Number One Outsourced Product Development Provider by Global Services

Symphony Services, the global leader in product engineering outsourcing services, today announced that Global Services and neoIT, through their Global Services 100 Study, has ranked Symphony as the top outsourced product development service provider for 2009. The Global Services 100 Study also ranked Symphony as one of the top 100 innovative service providers for 2009.

"We are excited to be ranked the number one outsourced product development firm among so many recognizable names," says Gordon Brooks, President & CEO, Symphony Services. "We work incredibly hard to offer our clients the ability to increase productivity, reduce R&D costs, and compete in an increasingly connected and competitive landscape and the honor affirms that our strategy and service offerings are aligned with market needs."

The award solidifies Symphony's latest achievement of market differentiation and fundamentally transforming product engineering. Symphony Services provides end-to-end R&D outsourcing capabilities from testing and Q&A to product line management to support and remote infrastructure management. Symphony won based on its laser focus on outsourced product development, delivery of world-class solutions and its outstanding performance in the marketplace as evidenced by:

--  A client list comprised of high profile industry leading independent     software vendors and software powered companies --  Innovation impact with 33 patents filed on behalf of clients --  39% year-over-year growth in 2008 --  Delivery of over 1200 product releases for clients in 2008 --  Recognized thought leadership in service oriented architectures (SOA)     and Software-as-a-Service (SaaS)   

"The Global Services 100 is like an index of globalization in the services industry. This year's list comprises companies headquartered in 19 countries, with customer locations in over 30 countries, and service delivery locations in 31 countries. A company that figures in this list bears testimony to the fact that it can serve global customers from multiple locations," says Ed Nair, Editor, Global Services.

Methodology

The top 100 list and the ranks in the 10 categories are based on a scientific methodology, starting with the responses being clubbed under four broad buckets: Size (revenue, employee strength, geographies covered, etc.), customers (customer base, testimonials and references, average contract size, etc.), skills (depth and breadth of offerings, delivery capability, quality initiatives, verticals covered, etc.) and others (attrition, training, etc.).

A weighted scoring scheme was used to rate each question. For the category lists, weights were assigned to address specific strengths and capabilities.

The scoring scheme was designed by a panel from Global Services' and neoIT's practice experts. Care was taken to ensure that all service providers (global, niche or regional) were given a level playing field. For a revenue-based question, for example, if the scoring scheme gave weightage to higher revenue, small or niche companies pared this disadvantage by scoring high on better growth rates.

The 2009 Global Services 100 study along with the list of the top 100 service providers and the toppers in 10 categories can be seen at globalservicesmedia.com in March 2009.

About Symphony Services

Symphony Services is a global provider of product engineering outsourcing services dedicated to helping clients compress time to market, achieve higher innovation yields and improve productivity to increase the value from their R&D investments. From strategic and operational consulting guidance to complete product lifecycle capabilities, the company is distinguished by a singular focus on product development and collaborative, end-to-end solutions. Symphony brings domain expertise and deep commercial-grade software and embedded real-time systems capabilities to its partnerships with software vendors, software-enabled businesses and companies whose products contain embedded software. Symphony Services is headquartered in Palo Alto, Calif., with offices in North America, India, Europe and China. For more information, please visit www.symphonysv.com or e-mail us at info@symphonysv.com or call Heather Dalloul, director, business development at 1.650.935.9534.

About Global Services

Global Services, a media platform by CyberMedia, facilitates the global service delivery for customers and service providers of IT and business-process outsourcing services, and provides cost-effective marketing solutions to the service providers in this industry. A multishore team spanning the U.S.A. and India drives the Global Services brand. The Global Services brand is an integrated media platform that includes the website globalservicesmedia.com and global seminars.


SOURCE: Symphony Services

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